Ensuring that we deliver year on year for our clients is not just good business sense, it’s part of our company culture. Each year an independent company completes a survey with all our major clients to understand their views on our service, our product range as well as requesting them to offer us an overall score on how they rate us and whether they would recommend us to other companies.

What our clients think

Pie graph showing overall client rating is 9 out of 10

Overall client rating

Question asked was how would you rate our service based on 1-10. 100% rated our service as 8, 9 & 10.

Average from 40 clients

Pie graph showing that 9.5 out of 10 of our clients would recommend us

Would our clients recommend us?

Clients were asked how likely would they recommend us to any other client company. 100% rated this question as 8.9 or 10.

Average from 40 clients

Pie graph showing overall assignee satisfaction rating is 94%

Overall assignee rating

Question was asked how would you rate our service based on 1-5. 94% rated our service as outstanding or excellent.

Average based on 2017 results

Pie graph showing the overall estate agent rating is 100%

Overall estate agent rating

Recent survey was completed on whether agents in and around Hertfordshire would recommend working with us based on 1-10. 100% rate us as 9 or 10 (excellent or outstanding).

Survey carried out in spring 2017

 
Icon has been incredibly flexible in helping us to create custom-tailored solutions for our clients’ long-stay UK housing needs, including putting together fully-furnished options and creating consolidated rates.
— A. K. – Executive Vice-President, Housing Company
 

They are very good and thorough, we do tend to throw things at them at the last minute but they are always able to cope with the clients we send their way.

N.M. – Head of Global HR Operations, Trading Company

I only have good things to say about them. They are fantastic. Would I recommend them?
Absolutely. In fact they moved me.

M. H. – Regional Vendor Manager, Energy Company

I have to say I'm hugely impressed with the professionalism of Icon Relocation! I was expecting moving to London to be a daunting experience.

C.W. – Relocation from South Africa to London

Thank you for your wonderful support and guidance throughout my relocation from India to London. The whole thought of shifting with family to a new country uprooting an establishment back home looked a daunting task.
Thanks to your expertise in your respective fields I am now settled in London in just over a month’s time.

S.G - INvestment banker

Just wanted to say I've got the keys and all is well and thank you for sticking with this over the last month with all that went on. It's been a lot less stressful with you two at the helm so thanks.

T.L. – New York to London

They are very good. You tell them to do something once and they get the job done.

P. C. – Human Resources Manager, Trading Company

Icon were outstanding in helping us find a place and then help us with the contract.

F.W. - Relocation to London

Just wanted to express my thanks for the service provided. Very professional and Gerry was superb.

P.M - Tanzania to Surrey

Icon were terrific in every way.

J.R. - Hong Kong to London

They are amazing, they set up a whole day of really good places for me to see today and I ended up picking on. Sue was great all along and then Jeanette was great in showing me the area and helping me today! All around a really good experience so far with them. Wanted to pass along good feedback too! :)

P.Z. - New York to London

Thank you again for all of your fantastic support for this VIP in such a short time-frame.

R.B - USA to UK

They have been far and away the best relocation services I have used in my four moves with my company.

Great job for finding them. Really, I cannot speak more highly of them. Please do pass my feedback on as I think it’s important to recognise our service providers and the teams that work with them!

E.O. - Vice President, Energy Company


What the industry thinks

Reputations take a long time to build and our impression on the relocation industry reflects our continued growth and success. The world’s largest and certainly one of the most important awards are the EMMA’s (Expatriate Management and Mobility Awards) with all judging completed by leading employers and our peers from around Europe and beyond.

  • 2018 - EMMA’s - WINNER

  • 2018 - ARP Awards - WINNER

  • 2017 - BP Global Vendor Awards - WINNER

  • 2017 – ARP Awards – WINNER

  • 2017 – Re:Locate Awards – HIGHLY COMMENDED

  • 2017 - EMMA’s - HIGHLY COMMENDED

  • 2017 - NEI Global Relocation Outstanding Service - WINNER

  • 2016 - EMMA’s - WINNER

  • 2016 – NEI Global Relocation GPA ‘Own It’ – WINNER

  • 2016 – BP Core Award for ‘Safety’ & ‘One Team’ - NOMINEE

  • 2016 – IMC World – WINNER

  • 2016 – Corporate INTL Global Awards - WINNER

  • 2015 - EMMA’s - WINNER

  • 2015 – NEI Global Relocation – GPA CERTIFICATION

  • 2015 – ARP Awards – NOMINEE

  • 2014 - EMMA’s - WINNER

  • 2014 – ARP Awards - NOMINEE

  • 2014 – Corporate INTL Global Awards – WINNER

  • 2013 – ARP Awards - COMMENDED