Ensuring that we deliver year on year for our clients is not just good business sense, it’s part of our company culture. Each year an independent company completes a survey with all our major clients to understand their views on our service, our product range as well as requesting them to offer us an overall score on how they rate us and whether they would recommend us to other companies.
What our clients think
Overall client rating
Question asked was how would you rate our service based on 1-10. 100% rated our service as 8, 9 & 10.
Average from 40 clients
Would our clients recommend us?
Clients were asked how likely would they recommend us to any other client company. 100% rated this question as 8.9 or 10.
Average from 40 clients
Overall assignee rating
Question was asked how would you rate our service based on 1-5. 94% rated our service as outstanding or excellent.
Average based on 2017 results
Overall estate agent rating
Recent survey was completed on whether agents in and around Hertfordshire would recommend working with us based on 1-10. 100% rate us as 9 or 10 (excellent or outstanding).
Survey carried out in spring 2017
They are very good and thorough, we do tend to throw things at them at the last minute but they are always able to cope with the clients we send their way.
N.M. – Head of Global HR Operations, Trading Company
I only have good things to say about them. They are fantastic. Would I recommend them?
Absolutely. In fact they moved me.
M. H. – Regional Vendor Manager, Energy Company
I have to say I'm hugely impressed with the professionalism of Icon Relocation! I was expecting moving to London to be a daunting experience.
C.W. – Relocation from South Africa to London
Thank you for your wonderful support and guidance throughout my relocation from India to London. The whole thought of shifting with family to a new country uprooting an establishment back home looked a daunting task.
Thanks to your expertise in your respective fields I am now settled in London in just over a month’s time.
S.G - INvestment banker
Just wanted to say I've got the keys and all is well and thank you for sticking with this over the last month with all that went on. It's been a lot less stressful with you two at the helm so thanks.
T.L. – New York to London
They are very good. You tell them to do something once and they get the job done.
P. C. – Human Resources Manager, Trading Company
Icon were outstanding in helping us find a place and then help us with the contract.
F.W. - Relocation to London
Just wanted to express my thanks for the service provided. Very professional and Gerry was superb.
P.M - Tanzania to Surrey
Icon were terrific in every way.
J.R. - Hong Kong to London
They are amazing, they set up a whole day of really good places for me to see today and I ended up picking on. Sue was great all along and then Jeanette was great in showing me the area and helping me today! All around a really good experience so far with them. Wanted to pass along good feedback too! :)
P.Z. - New York to London
Thank you again for all of your fantastic support for this VIP in such a short time-frame.
R.B - USA to UK
They have been far and away the best relocation services I have used in my four moves with my company.
Great job for finding them. Really, I cannot speak more highly of them. Please do pass my feedback on as I think it’s important to recognise our service providers and the teams that work with them!
E.O. - Vice President, Energy Company
What the industry thinks
Reputations take a long time to build and our impression on the relocation industry reflects our continued growth and success. The world’s largest and certainly one of the most important awards are the EMMA’s (Expatriate Management and Mobility Awards) with all judging completed by leading employers and our peers from around Europe and beyond.
2018 - EMMA’s - WINNER
2018 - ARP Awards - WINNER
2017 - BP Global Vendor Awards - WINNER
2017 – ARP Awards – WINNER
2017 – Re:Locate Awards – HIGHLY COMMENDED
2017 - EMMA’s - HIGHLY COMMENDED
2017 - NEI Global Relocation Outstanding Service - WINNER
2016 - EMMA’s - WINNER
2016 – NEI Global Relocation GPA ‘Own It’ – WINNER
2016 – BP Core Award for ‘Safety’ & ‘One Team’ - NOMINEE
2016 – IMC World – WINNER
2016 – Corporate INTL Global Awards - WINNER
2015 - EMMA’s - WINNER
2015 – NEI Global Relocation – GPA CERTIFICATION
2015 – ARP Awards – NOMINEE
2014 - EMMA’s - WINNER
2014 – ARP Awards - NOMINEE
2014 – Corporate INTL Global Awards – WINNER
2013 – ARP Awards - COMMENDED