Specialist services
Integrated services to suit your relocation needs
International relocation assignment management is complex, often business critical, and expensive. And with increased scrutiny of corporate compliance and sustainability credentials, there’s little room for trial and error — knowledge and experience of all the complexities is vital to success.
That’s why our clients turn to us for specialist help with related global mobility services to support their effective delivery on talent management and business objectives.
Since 2001, we’ve listened to our clients and worked hard to develop a suite of value-add, associated services. Each one can be used with our core services, or run as a standalone to suit your needs, all managed to our high quality standards and underpinned by Icon values and expertise.
Expense management
Since 2001, managed by our AAT qualified finance team, we have offered numerous services for global mobility budgeting and expense management. We help our clients to manage risks and compliance, and monitor ongoing spend more efficiently to avoid year-end complexities.
We undertake research of service lines and activities according to your relocation programmes and populations, helping you plan and set allowances as part of your annual review process.
We can also help manage the payment of all expenses and invoices for a relocation and an ongoing stay using our Oracle NetSuite accounts system — tracking allowances and reconciliations, monitoring budgets and exceptions — providing you with complete reporting and control.
All our expense management data can also be shared directly with clients through our Zoho Analytics platform, enabling combined reporting capabilities alongside those for relocation and moving. And to help facilitate tax administration, we also track and report on relevant information for PAYE settlement agreements and P11D submissions, enabling cost efficiencies and more robust and streamlined tax compliance.
Executive leadership service
Our Executive Leadership Service (ELS) is tailored to your leading executives, those that are critical to your company’s operation. It offers highly personalised communication, services and support, fully customised to meet a specific individual’s needs.
The service offers a single point of accountability in our senior expert team, eliminating any distractions for your executive — so that they can get on with meeting their responsibilities, without worrying about the relocation process.
This premium Icon service is founded on over two decades of experience supporting C-suite executives, guarantees confidentiality for highly sensitive moves and comes with total peace of mind.
“I only have good things to say about Icon. They are fantastic. Would I recommend them? Absolutely.”
Senior executive
Immigration services for work permits or visas
Strong compliance, and legal, financial and reputational risk mitigation are fundamental to successful global relocations.
Every country has its own immigration system with differing criteria and complexities. Knowing them all, and what is expected, can be time consuming and is best left in the hands of legal experts, especially as failing to plan for country permits and visas properly can create long delays or incur fines.
That’s why, to help you keep your global mobility programmes watertight, we partner with immigration law specialists Hudson McKenzie to give you with immigration services you can rely on. Over many years, we’ve developed seamless, integrated processes, combined training and specialist knowledge sharing to ensure complete transparency of our systems, data, service and expertise.
We provide a single point of accountability at Icon who manages oversight of case progress, enabled by our shared monitoring and reporting platforms.
These shared systems enhance the automatic flow of associated, pre-planned relocation activities based on agreed milestones — streamlining services, saving time and money, and mitigating service gap risks and delays. We also ensure that full compliance, due diligence and international accreditation service standards are being met through one holistic service.
“Our experience of working with Icon has been a journey of excellence, strong relationships and results. The quality of their team, their experience, the deep engagement they bring, and the way they connect with everyone they interact with, makes Icon a fantastic partner.”
Managing Partner, Hudson McKenzie
UK HOUSING MARKET REPORTS
Our award-winning case management system, MoveWise, and assignee relocation management app, Cosee, provide a unique and extensive source of data and analytics to generate specialist data-rich UK housing market reports.
We capture and assess all property management information including stock level and location research, viewing itineraries and outcomes, tenancy and utilities status, and so much more.
Unlike most DSPs, we track assignee activity in much finer detail, building up valuable data on every property that is considered, not just the final choice. We have over 1.8 million properties on our market database and tens of thousands of researched and viewed properties with important outcome information. This enables us to assess each assignee relocation case in detail, or combine a selection of properties and journeys to assess trends and build expert recommendations.
WITH IN-DEPTH, REAL-TIME INSIGHTS
Locations that are most popular in any part of the UK now, or over time, filtered by a range of variables
Enabling more tailored, realistic service advice and assignee expectation management.
Where assignees say they wish to live versus where they actually move to
Ensuring service advice, time and cost efficiencies can be identified.
Average rents vs relocation budgets
Ensuring that results will match assignee expectations.
Housing stock levels for any UK location
Ensuring that a planned relocation can result in homes in key desired areas.
Average rental price changes and expected adjustments for the next year
Enabling more efficient budgeting of allowances.
Cross referenced Icon and client data
Enabling further in-depth service insights and reporting capabilities.
Above are just some of the criteria we can use. Our constantly evolving data means we can build incredibly comprehensive and accurate UK housing market reviews, focusing on the areas that are important to your assignees. This means you can better manage your annual allowance review process and base your housing budgets on realistic parameters and solid evidence.
Language and intercultural awareness training
Adapting to a new country, language or culture can be quite an undertaking — both for an assignee and their family.
And whilst your assignee’s focus is to get on with the job in hand, to be truly successful, efforts to support integration always provide the best assignment outcomes.
That’s why we work with our country-specific specialists to provide tailored training and support packages, offering key information and practical advice to ease the transition — before and when on relocation. This can be easily added to any DSP home search service where required.
Each support package is customised to each relocation and policy requirement, and aims to help your assignee (and their family) better manage their life and work whilst on international assignment.
